Get in Touch With Us
Got a question about something you've read on tvthrong.co.uk, spotted an offer that's changed, or just want to tell us what you think of the site? This page covers how to reach us and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable route. Send your message to [email protected] and a member of the team will read it and reply personally — we don't rely on auto-responders to do the work for us.
A short line on what your message is about helps us route it to the right person and get back to you quicker. If you're flagging a bonus that's expired, a licence detail that's changed, or a broken link, telling us exactly where you saw it saves everyone time.
What We Can Help With
- Questions about how we review casinos — if you want to know more about our rating criteria or why a particular site sits where it does in our rankings, ask away.
- Corrections — bonus terms, wagering requirements and payment options at Curaçao-licensed casinos not on GamStop change fairly often. If something on the site looks out of date, we want to hear it.
- Content suggestions — if there's a topic around non GamStop casinos, payment methods or game selection you'd like us to cover in more depth, let us know.
- Partnership enquiries — organisations in the online gambling space wanting to discuss working with Non Gamstop Casinos should introduce themselves and explain what they have in mind.
- Player safety concerns — if you or someone close to you is struggling with gambling and needs support, say so in your message. We'll point you towards independent organisations that can help, regardless of whether the casino in question is GamStop-registered.
How We Handle Your Message
Every email is read by a real person, not a script. We aim to reply within a couple of working days, though it can take a little longer if we're mid-way through updating our reviews or checking a new operator against our criteria. If your enquiry is urgent — say, a live issue with a casino listed here — mention that clearly and we'll prioritise it.
We won't ask for your account details, passwords, or any casino login information. If you're having a dispute with a specific casino over a withdrawal or a bonus, that's a matter for the operator's own support team or the licensing authority in Curaçao — we can offer general guidance, but we don't sit between players and operators.
Before You Write In — A Few Things You Might Already Find Answered
If your question is about which sites currently make our list, how we compare offers, or general guidance on choosing a casino not on GamStop, our guide to trusted non GamStop casinos covers the ground in detail, including how welcome offers, payment methods and game libraries stack up across providers such as Betmica, Kikibet and Betninja. It might save you a round trip.
A Word on What This Site Is — and Isn't
Non Gamstop Casinos is an independent comparison resource. We research and rank casinos operating outside the GamStop self-exclusion scheme, most of them licensed in Curaçao, so that UK readers who choose to use them can make a more informed decision. We don't process payments, hold player funds, or run any of the casinos we write about — so account-specific issues, deposits, or withdrawal queries need to go directly to the operator involved.
Some links on this site are commercial, and we may earn a commission if you sign up through them. That relationship never decides how a casino is rated or where it sits in our rankings — those calls are made separately, based on our own review criteria.
Getting the Most Out of Your Message
A quick checklist before you hit send:
- State clearly whether you're asking a question, reporting an error, or suggesting a topic.
- Name the specific page or casino you're referring to, if applicable.
- Include any relevant dates — bonus terms and site details can shift quickly.
- Leave out any personal account or payment information; we don't need it and can't act on it.
We appreciate every message that comes through, whether it's a correction, a compliment, or a challenge to something we've written. Reader input is part of how we keep this site accurate and useful, so thank you in advance for taking the time.
Gambling should always be for over-18s only, and treated as entertainment rather than a way to make money.